Customer Service Payments
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FirsTech Expands Coverage
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FirsTech Expands Services
What Our Customers Are Saying:
"FirsTech is committed to providing excellent customer service through its broad network of walk-in payment locations and has built the right agent network to meet our customer’s need."
"FirsTech provided an excellent solution that allows our customers to pay their bills closer to home and with extended hours."
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Welcome to FirsTech’s blog! Our team of experts provide insight into payment processing. Contact us today for expert advice and simplified solutions.
Visa® and MasterCard®: What it Takes to Register as a Third Party Servicer/Provider
- Nov 17 2015
Although it sounds simple enough, the process of registering as a Third Party Servicer/Provider with Visa® and MasterCard® is fairy complex. FirsTech learned this first hand with our recent registration.
Cybersecurity: What You Need to Know
- Nov 17 2015
From Home Depot and Target to Sony Pictures and Primera Blue Cross, businesses are oftentimes targets of cybercriminals. No industry is immune from significant data breaches.
- Sep 21 2015
FirsTech has long been a payment technology provider of choice for its approach to solutions from the client’s perspective. As technology evolves and available payment options continue to expand, one thing is certain - the old payment methods never seem to go out of style. When, exactly, will cash and check writing be obsolete?
Setting the Standard: NACHA as Rulemaking Body
- Aug 21 2015
With increased scrutiny of ACH transactions by regulators and lawmakers, NACHA will continue to drive fraud out of the network and retain its position as the rulemaking body. In Our Blog, Melody Lashmar - Executive Vice President of FirsTech - outlines what the future holds for ACH and who will be accountable.
Cash as Payment for Health Coverage
- May 29 2015
The Affordable Care Act, which requires Americans to carry health insurance, poses a challenge for the ‘unbanked’ and ‘underbanked.’ In Our Blog - Melody Lashmar, Executive Vice President of FirsTech, tackles this dilemma and explains how insurers can cater to these consumers.
Online Banking Exceptions: A Growing Industry Issue
- Apr 17 2015
Vijay Krishnan - Senior Vice President, Operations and Project Management Manager at FirsTech - outlines online banking exceptions and how your business can avoid these costly mistakes.
Updates & Upcoming Changes to the ACH Network
- Mar 13 2015
NACHA – The Electronic Payments Association® unveils updates and changes to the ACH Network. Larry Coleman, Senior Operations Manager at FirsTech, walks us through what we can expect in the coming years in Our Blog.
The Future of Payments is Here
- Mar 13 2015
The future is here: mobile pay. It’s an exciting time for consumers and businesses alike. Melody Lashmar, Executive Vice President of FirsTech, explains why incorporating mobile into your strategy is essential to your success in Our Blog.
IVR: More than an Inbound Solution
- Mar 09 2015
Did you know customers are most likely to answer your call Wednesdays, Fridays and Saturdays? FirsTech has made nearly 400,000 outbound calls last year alone through Interactive Voice Response (IVR). Read Our Blog to learn how you can provide a premier customer experience through this technology.
Mobile Payments: What Customers Demand
- Nov 17 2014
Due to the expectation that you will provide mobile payments for your consumers, how should you go about offering a mobile platform?
Utility Payment Conference: FirsTech Goes Mobile
- Nov 10 2014
Melody and Phil visit the annual Utility Payment Conference and demo FirsTech's mobile payment platform.