Banks & Financial Institutions
FirsTech processes millions of payments and billions of dollars per year for customers nationwide through a suite of capabilities including:
With expansive service operations along the East Coast, Midwest, and Western United States, FirsTech offers total technological and operational redundancy, ensuring business continuity and customer-centric services and support.
FirsTech is a wholly-owned subsidiary of Busey Bank, a 157 financial institution headquartered in Champaign, Illinois.
Utilities
Secure, scalable payment solutions to simplify billing and collections for utility providers.
Insurance
Manage insurance payments efficiently, reducing costs and improving operations.
Telecomm
Minimize disconnects and lighten the load on call centers through reliable transactions.
Healthcare
Improve operational efficiency and visibility with HIPAA-compliant payment solutions that protect patient information.
Government
Increase efficiency, reduce costs, strengthen tracking and control, and enhance constituent service.
Reduce Days Sales Outstanding (DSO), accelerate cash flow, and put your money to work for you.
Improved operational efficiency with a suite of convenient payment solutions, without burdening your staff with an increased workload.
Enhanced customer satisfaction through solutions designed to allow them to make payments anywhere, at any time.
One-touch exceptions with Smart Exceptions enable your team to resolve issues once and forget about them.
A payment partnership designed to help convert your payment solution into a growth strategy.
Increased efficiency and streamlined processes that ensure your business is audit-ready at all times.
Humair Ghauri
President & CEO, FirsTech | EVP Technology, Busey Bank
Humair Ghauri joined FirsTech and Busey in 2020 where he led the organization’s Products & Technology efforts. In 2023 Humair moved into the role of President & CEO, FirsTech | EVP Technology, Busey Bank. He is a proven executive leader with 20-plus years of experience building and leading high-growth product and technology organizations. Humair’s tenure includes working with CareerBuilder, ADP, Skillsoft and Oracle. As a technology innovator, Humair takes a partnership approach to strategic growth. Humair earned a Master of Science in Networking and Telecommunications from Pace University in New York. He also holds a Bachelor of Business Administration in Computer Information Systems from Baruch College in New York and a Bachelor of Arts in Economics & Statistics from Bahauddin Zakariya University in Pakistan.
Matt Dowds
Chief Product Officer
Matt Dowds, Chief Product Officer, joined FirsTech in 2023, bringing over 25 years of experience in the financial services industry, including 17 years in Product Management and Strategy. Matt has extensive experience in developing receivables solutions for Financial Institutions, creating go-to-market strategies, Integrated Receivables, and FinTech leadership. Matt has worked in a number of roles for companies such as Wausau Financial Systems, Deluxe Corporation, and PNC Bank. Matt holds a Bachelor of Arts in Business Management from Concordia University – Wisconsin.
Intisar Chaudry
SVP, Director of IT Business Risk and Controls
Intisar Chaudry joined FirsTech in 2021 as the Risk and Compliance leader for the organization. He is an experienced executive with over 25 years of experience in large-scale banks leading risk management and operational transformations, implementing digital and innovation product strategies, and leading strategic growth initiatives. Intisar’s tenure includes working with Key Bank, J.P. Morgan, BNY Mellon, and leading strategy consulting firms serving Financial Services clients.
Colleen Grant
VP, Director of Lockbox
Colleen Grant is FirsTech’s VP, Director of Lockbox. Since joining FirsTech, Colleen has been part of the organization’s Operations team, leading the group to provide essential services to clients. Her department includes Lockbox processing and transaction payment enabling the efficient transfer of money and data for our clients.
Christen McLeod
VP, Director of Enterprise Sales
Christen McLeod is Vice President, and Director of Enterprise Sales at FirsTech, Inc. As Business Development Officer, Christen’s role is multi-faceted. She is primarily responsible for developing, maintaining and growing FirsTech’s portfolio of business, along with developing client service strategies, participating in contract negotiations and growing client initiatives. As the daily point of contact for FirsTech’s enterprise client base, she leads initiatives and strategies through to implementation, while also developing new business opportunities and offering cutting-edge technology solutions in payments and financial services.
Bridget Good
VP, Software Services Manager
With over two decades of experience in the payment processing and financial industry space, Bridget Good is a skilled technology executive currently serving as the Vice President of Software Services at FirsTech Inc. As the leader of FirsTech’s client support team, her focus is on achieving customer support excellence while utilizing her extensive business and industry knowledge to advance the development of next-generation solutions.
Elissa McGlaughlin
AVP, Senior Product Marketing & Communication Manager
Elissa McGlaughlin is the Senior Product Marketing and Communications Manager at FirsTech, Inc. With nearly 30 years of experience in marketing, brand management, and communications, she plays a pivotal role in shaping marketing strategies and driving product communication efforts. Her expertise in aligning marketing with product and sales objectives has been instrumental in supporting FirsTech's revenue growth and market expansion since she joined the team in 2022.